Refund policy
Little Zoomies β Last updated November 7, 2026
30-day returns for eligible products
Except for the clearly marked final-sale products described below, you may request a return within 30 days of delivery by emailing zoomiesstorefront@gmail.com with your order number and the item you would like to return.
Final-sale products: no change-of-mind returns
The following products, including all their variants, are final sale when clearly marked as such before purchase:
We do not accept change-of-mind returns or exchanges for these products, including preferences about a correctly supplied color, style or fit. This restriction applies only to purchases made after the final-sale notice was displayed; earlier orders retain the terms offered when purchased.
Final sale does not exclude remedies for damaged, defective, incorrect or materially misdescribed items, non-delivery, or rights required by applicable law. Contact zoomiesstorefront@gmail.com for help, even if your account does not show a return option. We remain responsible for resolving eligible claims under our policy and applicable law whether or not our supplier reimburses us. Do not send an item back without confirmed instructions.
Condition and return costs
For a change-of-mind return, the item must be unused, unwashed and complete with its original packaging and accessories. You are responsible for the return shipping cost. We do not charge a restocking fee. For an approved change-of-mind return, we refund the amount paid for the returned item and applicable tax; any original outbound shipping charge is not refunded unless required by law.
Submit a return request
Sign in to your customer account with the email address used at checkout. Open your order and select the return option for eligible delivered items, choose a reason and submit your request. You will receive an email confirming the request. If the option is unavailable, or you need help with a damaged or incorrect item, email zoomiesstorefront@gmail.com. Submitting a request does not automatically approve a return or issue a refund.
How to return an item
Please contact us before sending anything back. We will provide the correct return instructions and address for your item. Items in the same order may have different return destinations. Please use any return label we provide and follow the instructions and mailing deadline we confirm. Do not send a return to an address printed on the original parcel unless we confirm that address.
Damaged, defective or incorrect items
If an item arrives damaged, defective or incorrect, contact us as soon as possible with your order number, a description and clear photos of the item and packaging if available. If photos cannot show the issue, tell us so we can discuss another way to assess it. We will review the issue and arrange an appropriate remedy, including reasonable return shipping costs where a return is needed. Where a full refund is the appropriate remedy for a defective or incorrect order, it includes the applicable original shipping charge. The unused-item and original-packaging conditions for change-of-mind returns do not prevent us from resolving faulty or incorrect items. Your rights under applicable law are unaffected.
Refunds without a return
In some cases, we may arrange a refund or replacement without asking you to return the item. We will confirm this in writing; it is not automatic. Please do not discard an item while a claim is being reviewed unless we instruct you to do so. If an item appears unsafe, stop using it and keep it away from pets.
Refund timing
Once we receive and inspect an eligible return, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days of approval; your payment provider may need additional processing time. If we confirm that no return is needed, the same timing applies from approval. Where law requires an earlier refund or other remedy, those requirements apply. A partial refund or store credit will only replace another remedy with your agreement and where permitted by law.
Exchanges and cancellations
To exchange an item, contact us first so we can confirm the available options. Order changes and cancellations cannot be guaranteed once fulfillment has started. This does not affect any cancellation rights required by law.